Service Management

ITIL and ISO 20000 Certified

The I.T. Alliance offering includes a team of I.T. Service Management (ITSM) specialists, with ITIL®-based accreditations complemented by an I.T. operational background. Our expertise and experience cover the Assessment, Transition, Transformation and Educational elements of service management related projects. 

These specialists work with our Partners to design, sell, win and deliver ITSM-related consultancy and outsourced solutions. Our services are based on the following industry standards and best practice:

  • ITIL®                                   Service Management industry best practise
  • ISO/IEC 20000                  Industry standard for I.T. Service Management
  • ISO/IEC 27001                  Industry standard for Information Security Management
  • COBIT®                              I.T. governance and control framework
  • CMMI®                              International process maturity framework


Services offered  include:

  • I.T. Service Management Consultancy
  • I.T. Governance / Business Compliance
  • Formal ITSM Adoption Programme
  • Assessments & Benchmarking against ITIL® & ISO/IEC 20000
  • Dashboards and Reporting
  • Education Programmes and Awareness Workshops
  • I.T. Service Outsourcing & Delivery Framework
  • I.T. Service Management Staff Recruitment & Assignment 


Visit our Resource section to view and download info-sheets on our Service Management Offerings.