ITIL and ISO 20000 Certified
The I.T. Alliance offering includes a team of I.T. Service Management (ITSM) specialists, with ITIL®-based accreditations complemented by an I.T. operational background. Our expertise and experience cover the Assessment, Transition, Transformation and Educational elements of service management related projects.
These specialists work with our Partners to design, sell, win and deliver ITSM-related consultancy and outsourced solutions. Our services are based on the following industry standards and best practice:
- ITIL® Service Management industry best practise
- ISO/IEC 20000 Industry standard for I.T. Service Management
- ISO/IEC 27001 Industry standard for Information Security Management
- COBIT® I.T. governance and control framework
- CMMI® International process maturity framework
Services offered include:
- I.T. Service Management Consultancy
- I.T. Governance / Business Compliance
- Formal ITSM Adoption Programme
- Assessments & Benchmarking against ITIL® & ISO/IEC 20000
- Dashboards and Reporting
- Education Programmes and Awareness Workshops
- I.T. Service Outsourcing & Delivery Framework
- I.T. Service Management Staff Recruitment & Assignment
Visit our Resource section to view and download info-sheets on our Service Management Offerings.