Mark O’Loughlin Presenting At itSMF

I.T. Alliance's very own Mark O’Loughlin will be presenting at the itSMF Annual Conference in Canada next week.

Mark, a Senior ITSM Consultant at I.T. Alliance will be discussing ‘Best Practice for Cloud Based Service Management’ on Monday 6th May. The itSMF Conference will run over the course of 2 days from Mon 6th May to Tues 7th. 

Pictured: Mark O'Loughlin, Senior ITSM Consultant and Author

Mark, a Director of the Irish Chapter of itSMF is also the author of the book "The Service Catalog" which has been published as part of the Best Practice ITSM Library. In addition, Mark has also been published numerous times in both Irish and International professional publications, and practitioner journals.

For more information on the itSMF Conference, please visit:

About itSMF Ireland

 itSMF Ireland is an affiliated body of itSMF International, a global membership organisation, established to promote and develop best practice in IT Service Management. itSMF has a high degree of autonomy, with the itSMF International "umbrella" body, itSMF International, providing support to the national chapters and a light directional control.

itSMF Ireland is constituted as a 'private comapny limited by guarantee', and consequently it is not a business in the traditional sense. In order to fulfil this role, it must address the needs of its members as well as generate sufficient funds to maintain itself.

More information can be found on the itSMF Ieland website: