IT Service Management Forum

June 2007

The Irish chapter of the IT Service Management forum (itSMF) was today officially launched at a meeting of the forum in DIT Aungier Street. The itSMF is one of the key promoters of the Information Technology Infrastructure Library or ITIL, a framework of best practice approaches intended to facilitate the delivery of high quality IT services.

Speaking at the event, Keith Aldis, CEO of the UK Chapter said, "According to Gartner, by 2008, ITIL compliance will be a buying criteria in 75% of relevant IT sourcing decisions. The itSMF is a platform to share knowledge, current best practices and promote exemplar service management processes."

Karl Howley one of the founding directors of the Irish chapter said, "ITIL has really only come to the fore here since it was adopted as an ISO standard (ISO/IEC 20000), in December 2005. We expect to draw members from a wide range of industry sectors beyond IT, particularly since Ireland lags behind many other countries when it comes to embracing ITIL.

"The chapters are effectively traditional users groups and we would hope to draw about 80% of our membership from public and private sector organisations. We are effectively 10 years behind the UK, but the standards are developing quickly and there is a lot of interest locally, particularly around the service desk/service support arena," said Howley.

Organisations seeking outsourcing or consultancy assistance in service delivery/support are frequently using ITIL as a reference point. Howley added, "IT service management is at the stage now where IT project management might have been 10-15 years ago. IT project management has become a profession in its own right and IT service management is becoming recognised in the same way." Karl Howley runs an ITSM practice at I.T. Alliance, the Irish outsourcing company.

The ITIL framework has been rewritten and significantly expanded and will be formally launched on May 30th. One of the keynote speakers at today's event David Wheeldon, is one of the leading authorities in this area, he is co-author of ITIL V3 service operation, a member of the ITIL V3 International examinations panel and chief examiner of ISEB ITIL.

The Irish Chapter of the Information Technology Service Management Forum (itSMF) is a non profit organisation affiliated to the itSMF International.