Vodafone, Ireland’s number one mobile provider, has signed a 12 month contract worth, €1 million with Irish owned I.T. Alliance for the provision of testing services for a number of the organisation’s software systems.
I.T. Alliance provides a team, the majority of whom are located on Vodafone’s premises, to manage the testing of a number of software upgrades during the year. Testing is for internal systems, in particular Customer Relationship Management and Billing and includes user acceptance and experience testing. “From a customer point of view as well as management it is essential that we get these right,” said Ciaran Ennis, Demand Manager, Vodafone Ireland.
Kevin Roche, Delivery & Test Manager, Vodafone Ireland added “We have built a partnership with I.T. Alliance over many years that ensures Vodafone operates efficiently and cost effectively in the area of software testing.”
I.T. Alliance has implemented a test automation programme which replaces manual testing where feasible and reduces delivery cost. In addition, part of the testing services are provided offshore through an I.T. Alliance subsidiary in Romania. This results in cost saving of approximately 30%.
“We provide Vodafone with regular reporting to demonstrate team productivity and effectiveness as well as Return on Investment from our test automation programme,” commented Tony Hall, Principal Test Consultant, I.T. Alliance.
“Unlike traditional managed services, our core Vodafone team has built up a knowledge base which means there is no steep learning curve each time it wants to implement an upgrade.”